We have recently received reports of printer users experiencing large gaps in images when printing on Windows 10. These gaps appear as single wide white stripes and can run both vertically and horizontally, along the full length of the page.
What is causing this?
Instances of these gaps running down the centre of prints can be traced back to a Microsoft security update released March 9, 2021 and also out-of-band updates released March 15, 2021. Micosoft is fully aware of the problem and announced their intention to expedite a solution, just three days after the second update.
According to their findings, this bug affects certain apps and select printers. In addition to there partial prints, this temporary glitch may result in “solid colour graphics, misalignment/formatting issues, or printing of blank pages/labels” according to their brief statement.
What can I do to fix these gaps when printing?
We would anticipate an automatic update to arrive quickly, making the middle section of your print being missing, a thing of the past. Until then, there are a couple of ways to get essential prints looking as they should.
The majority of the reports received have been when users have been using image editors like Windows own ‘Photo Viewer’ or ‘Paint.net’. In most instances, we have been able to print successfully by either printing directly from a browser like Firefox or Google Chrome. If the image can be found online, we would recommend printing it from there, otherwise, you can always right-click and then open it with your browser of choice.
If you still continue to struggle, Microsoft have released a selection of updates that can be applied as a quick fix. At the time of writing, there are patched for seven different versions of Windows 10 available. They can be found under their announcement from March 18, 2021, found on this page.
If you are not sure which version of Windows 10 you are running, you can find out by pressing the Windows “Start” button and then going to “Settings“, “System” and finally “About“. From this page, you should clearly see your version of Windows listed under “Windows specifications”. It will be four digits long and similar in format to “20H2”.
Hopefully, this issue will be resolved shortly after the publishing of this article, but if you have any other queries, please get in touch via any of our social media platforms.