Refresh Cartridges' fast, free delivery benefits from an exceptionally late cut off time of 5:20pm Monday to Friday and we even dispatch until 12:30pm on a Saturday. The majority of orders placed before these times will be sent out the same day from our UK Mainland based warehouse by Royal Mail 24.
All items will be delivered absolutely free of charge within the UK and packages requiring European delivery will incur a small postage fee which will be calculated at checkout.
- Our standard delivery option is to have the item sent by Royal Mail 24 post and although the majority of items posted via this service arrive the next day it should be noted that this timescale isn't guaranteed. If the item is particularly valuable or expensive it will be upgraded to a courier delivery free of charge.
- Those customers who require the certainty of a guaranteed next day service can choose to have the delivery made by courier for a small £3.95 surcharge, providing we receive the order by 4:00pm. It is worthwhile bearing in mind that Saturday and Sunday aren’t considered usual working days for the courier companies and as such an order placed on Friday for a guaranteed next day delivery may not arrive until the Monday.
- Customers located near to our stores can also choose between either Same Day Delivery for Orders placed before 1pm for £4.95 or FREE In-store Pick-up from their choice of store.
Please note that whilst we hold 99.9% of products in stock there are rare occasions where we oversell a particular product before we have chance to take it off the website. These instances are very few and far between but if a guaranteed same day dispatch is imperative you are always welcome to contact us before placing your order.
We close for seasonal holidays, and these closure dates are published on the website at the appropriate time of year.
UK Mainland Dispatch
Unlike many of our competitors who are based offshore, Refresh Cartridges dispatch goods from a warehouse based on the UK Mainland.
The fact your order doesn't have to travel over water will naturally reduce the time that your goods will take to reach you.
Although being located on the UK mainland does increase the chance of an item being dispatched via our free service reaching you the next day.
We do also offer a guaranteed next day service for those who need a 100% assurance that their goods will be with them the following day.
We offer all our customers a 30-day no quibble money-back guarantee on all our products. This does not affect your statutory rights as a consumer.
In the event of malfunction we will guarantee the product up to a maximum of one year from the date of purchase however we reserve the right to charge the cost of the cartridge plus a handling fee if we replace a cartridge returned by a customer which is later found to be empty.
If you are not satisfied with your item, you can return it for a refund.
If you wish to return a product, please e-mail us to let us know the item is coming back to us.
We would appreciate the following information with all returns.
- Order number
- Full name and address
- Email address
- Brief covering letter.
- Remittance terms all goods remain the property of Refresh Cartridges until paid for.