Our Guarantees

If you have already made a purchase within the last seven days but have subsequently found the product in stock and cheaper elsewhere then please do let us know and subject to it not being below our cost price we will refund the money straight back to your card.

Please note that we will pricematch up to the point of cost but will not be able to pricematch below our cost price.

Products that we are pricematching must also be in identical condition to the product we are selling.


Secure Shopping

We want to make your experience shopping with us as easy and secure as possible which is why in addition to accepting Visa, Mastercard, Solo, Electron, Maestro and American Express via our 2048-bit TLS Secure Server we also provide the option to pay by PayPal.

Even when placing an order using our own checkout, at no point do we see your card details as they are processed by a Secure Payment Provider on our behalf who then simply provide us with an authorisation number. For added peace of mind PayPal will act as a recognised third party, processing your card details themselves and then simply passing the order on to us.

We are a member of the Safebuy and Trustguard schemes which mean you can be confident of a hassle free shopping experience. Please note that although we can ship orders to an address other than the card holder address we do a series of automatic and manual security checks for protection against card fraud.

100% Satisfaction Guarantee

100% Satisfaction Guaranteed

More than anything we want you to be happy with the products that you've purchased from us and as such we offer a one year no quibble satisfaction guarantee. If for whatever reason you are not completely satisfied please feel free to contact us and providing we can't solve your problem then and there you will be welcome to send the goods back to our freepost address for a refund or replacement.

Please note that on larger orders such as toners we may deem that it's best for a courier to pick them up at a time that suits you.

Please note that we cannot exchange or refund cartridges once they are empty.

3 Year Guarantee on selected cartridge products

We offer up to 3 years guarantee on selected ink and toner cartridge products.

Reviews from Our Customers

Excellent customer service when I forgot to claim the 10% off deal. Sorted without fuss.
- Andrew Kobrus

Software error needs sorting to ensure right product is received. Problem sorted very quickly and customer service is excrllent
- G M blackler

Customer service that is an example to so many other companies. Well done, you gave me confidence in you and your product.
- J G o'hanlon

I am always very pleased with the service I get from Refresh Cartridges. The fast, free postage, the quality of the goods and the customer service. I am also impressed that because I live in Jersey which is VAT free they always refund the VAT charged on items by their system. I never fail to recommend them to friends.
- Deanna Greene

Excellent quality, service and customer service. Have used Refresh fir many years and they are brilliant.
- G M blackler

Great service and price, speedy dispatch, customer service excellent
- Marie Marano

Have bought refills before and would not use any other company. Customer service is excellent.
- Sian Ellis