Our Guarantees
If you have already made a purchase within the last seven days but have subsequently found the product in stock and cheaper elsewhere then please do let us know and subject to it not being below our cost price we will refund the money straight back to your card.
Please note that we will pricematch up to the point of cost but will not be able to pricematch below our cost price.
Products that we are pricematching must also be in identical condition to the product we are selling.
Security
We want to make your experience shopping with us as easy and secure as possible which is why in addition to accepting Visa, Mastercard, Solo, Electron, Maestro and American Express via our 2048-bit TLS Secure Server we also provide the option to pay by PayPal.
Even when placing an order using our own checkout, at no point do we see your card details as they are processed by a Secure Payment Provider on our behalf who then simply provide us with an authorisation number. For added peace of mind PayPal will act as a recognised third party, processing your card details themselves and then simply passing the order on to us.
We are a member of the Safebuy and Trustguard schemes which mean you can be confident of a hassle free shopping experience. Please note that although we can ship orders to an address other than the card holder address we do a series of automatic and manual security checks for protection against card fraud.
100% Satisfaction Guarantee
More than anything we want you to be happy with the products that you've purchased from us and as such we offer a one year no quibble satisfaction guarantee. If for whatever reason you are not completely satisfied please feel free to contact us and providing we can't solve your problem then and there you will be welcome to send the goods back to our address for a refund or replacement.
Please note that on larger orders such as toners we may deem that it's best for a courier to pick them up at a time that suits you.
Please note that we cannot exchange or refund cartridges once they are empty.
We offer up to 3 years guarantee on selected ink and toner cartridge products.
Reviews from Our Customers
” Excellent response from customer services and delivery was first class”
- Brian Wordsworth
” First Class in every respect, Customer service also first class.”
- Francis Douglas holland
” Brilliant customer service as always. You really can't buy better, their knowledge and guarantee are second to none. ”
- Fiona Leslie
” Excellent as usual. I wouldn't know if I could get my ink and paper cheaper from another supplier as I always use Refresh because of the excellent customer service. Refunds, exchanges, advice? No problem with Refresh.”
- Jack Towl
” I have been buying Refresh Cartridges for years. If ever I have a
problem the customer service is great. I recommend them.”
- Christine France
” Excellent swift Customer Service again..”
- Jan Murray
” Good cartridges, competitively priced, and delivered very promptly. As always, great customer service from Refresh Cartridges. ”
- Alan Hambley
