Our Guarantees

If you have already made a purchase within the last seven days but have subsequently found the product in stock and cheaper elsewhere then please do let us know and subject to it not being below our cost price we will refund the money straight back to your card.

Please note that we will pricematch up to the point of cost but will not be able to pricematch below our cost price.

Products that we are pricematching must also be in identical condition to the product we are selling.


Security

Secure Shopping

We want to make your experience shopping with us as easy and secure as possible which is why in addition to accepting Visa, Mastercard, Solo, Electron, Maestro and American Express via our 2048-bit TLS Secure Server we also provide the option to pay by PayPal.

Even when placing an order using our own checkout, at no point do we see your card details as they are processed by a Secure Payment Provider on our behalf who then simply provide us with an authorisation number. For added peace of mind PayPal will act as a recognised third party, processing your card details themselves and then simply passing the order on to us.

We are a member of the Safebuy and Trustguard schemes which mean you can be confident of a hassle free shopping experience. Please note that although we can ship orders to an address other than the card holder address we do a series of automatic and manual security checks for protection against card fraud.


100% Satisfaction Guarantee

100% Satisfaction Guaranteed

More than anything we want you to be happy with the products that you've purchased from us and as such we offer a one year no quibble satisfaction guarantee. If for whatever reason you are not completely satisfied please feel free to contact us and providing we can't solve your problem then and there you will be welcome to send the goods back to our freepost address for a refund or replacement.

Please note that on larger orders such as toners we may deem that it's best for a courier to pick them up at a time that suits you.

Please note that we cannot exchange or refund cartridges once they are empty.

3 Year Guarantee on selected cartridge products

We offer up to 3 years guarantee on selected ink and toner cartridge products.


Reviews from Our Customers

Reliable products, excellent customer service and super fast delivery.Why go anywhere else?
- H Durmaz

I continue to be amazed at the efficiency of Refresh Cartridges. Having made many orders now, I can vouch for the next day delivery and also for the quality and cheapness of their ink cartridges. I have only once had a problem with a defective cartridge. Customer service was great and the cartridge was replaced the next day. I highly recommend this company.
- Anita Whittle

Great customer service!
- Federico Brignolo ottolini

Have said it before and I say again 'you guys are amazing' Next day delivery, Excellent customer service.
- Fiona Leslie

Excellent company, I only use Refresh for all my DVD/CD media and cases. Very competitive prices and excellent customer service, especially from Adam Fogwill.... I know I must annoy him at time with my queries, but he is very patient and always helps me out.
- Tyron Leworthy

Excellent service, very friendly customer service and prompt delivery. Over all a very good purchasing experience, would highly recommend.
- Stephen Squires

Excellent and speedy service, the customer service team are always happy to help, overall a great company.
- Bonita Grummitt