To stop recieving the "Cartridge communication error. Cannot print. A non-Canon or counterfeit cartridge may be in use." message, just take the following steps...
Category Archive: Guides
Guides relating to ink cartridges, toner cartridges and printers in general.
Have I Activated HP+ by Accident?
As you may or may not be aware, HP+ disables your printer’s ability to use cartridges with a non-HP Chip or use it without an internet connection. Whilst the printer’s packaging and various Hewlett Packard literature mention this, we have had multiple customers using their printer for an extended period without realising it. I for …
How to Setup your Printer Without HP+
Whilst HP+ offers its advantages and disadvantages, as a retailer of compatible and remanufactured ink cartridges cartridges, we often have customers ask if signing up for this service can be avoided. In this quick post, I will show you how I set-up our Hewlett Packard OfficeJet 8015e, without opting in to HP+. Whilst I am …
Stopping Firmware Updates on Your HP OfficeJet Printer
In the last year, Hewlett Packard has released firmware updates for several printers that take the HP 963 and HP 912 series’ of ink cartridges. Unfortunately, these updates have resulted in many printers no longer being able to recognise formerly accepted compatible and remanufactured ink cartridges. Thankfully, many of these updates are optional, and printer …
How to Reset TN321 and TN326 Brother Toner Cartridges
If your Brother colour laser printer is still displaying “Replace Toner” or has a red cross over a colour, even after you have replaced a toner cartridge, it may be that the counter has not reset. This can occur with genuine Brother TN321 or TN326 toner cartridges, compatible versions or even remanufactured versions. How to …
How to Reset Brother DR2400 Drum Counter
When changing your Brother DR2400 drum unit, your laser printer cannot recognise when a new one has been installed and will continue to state “Replace Drum” or “Drum End Soon” with the new unit. Whether you are using an original Brother product, a compatible DR2400 or even a remanufactured/recycled version, a prompt will need to …
How to Reset Brother DR2300 Drum Counter
Certain laser printers that take the Brother DR2300 drum unit cannot recognise when a new drum unit has been installed and instead rely upon a prompt from the user, upon installation. This prompt is required regardless of whether you are using an original Brother DR2300, a remanufactured imagine drum or even a compatible unit. Giving …
Drum End Soon/Replace Drum message after replacing DR-321CL Drum Unit
After you change the DR321CL drum unit in your Brother laser, an additional reset must be performed from the printer itself to prepare it for the new item. Once you have done this reset, an internal page counter will be put back to zero. This allows your Brother printer to estimate how much life it …
How to the Reset Purge Counter on a Brother MFC-J5335DW
...a service centre to do it on your behalf. In many cases owners of Brother inkjet printers report the cost of the procedure outweighs the value of their printer. With this in mind we suggest resetting the purge counter of your Brother printer using the method described below and continuing to use it until waste ink begins to overflow inside/outside the printer. This ensures you get the most out of your printer and can avoid replacing it until it b...
How to fix the ‘Replace Toner’ or ‘Toner Low’ warning for Brother TN-241 and TN-245 toner cartridges
After replacing the toner cartridges in your printer and it shows the ‘Replace toner’ or ‘Toner Low’ message, you may need to reset the printer’s page counter to continue printing. You may also experience the ‘Replace toner’ error before the cartridge has run out. This can happen if you regularly print small amounts of text …