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Clearing Canon Pixma Support Code B200 Error Message

Clearing Canon Pixma Support Code B200 Error Message

The only text Canon offer in relation to the B200 support code is “A service error has occurred” and the advice offered online by them seems to suggest it relates to an obstruction within the printer. They typically advise turning off the printer checking for unwanted packaging or other debris within the printer and then turning it back on again. However in my experience the Canon B200 error message relates to a printheads overheating or otherwise malfunctioning electronically wit Canon Pixma inkjet printer.

Now depending on the model of your Canon Pixma printer the steps you should take will vary. As the issue seems to relate to a printhead, the steps I would advise you taking will vary depending of if you printer takes four or more ink cartridges (with the printhead residing within your printer) or if your printer has two separate ink cartridges (with the printheads physically attached to the cartridges).

2 or 4 Cartridges

 Steps for 4+ Cartridge Printers

  1. Remove All Cartridges. Do whatever is necessary to remove the individual ink cartridges from your printer. In most cases this will be opening the lid of your printer and waiting for the cartridge cradle to move into the correct position.
  2. Remove the Printhead. This is easily achieved in most printers by simply lifting the orange/gray locking lever on the side of the cartridge cradle and then gently lifting the printhead from the printer.
  3. Reinstall the Printhead. Gently put the printhead back into your Canon Pixma printer and lock it into position firmly.
  4. Reinstall All Cartridges. Place all of the cartridges back into the printer and  close any open doors. This makes sure that your printer is actively examining the reinstalled cartridges and printhead.
  5. Unplug the Printer. Physically remove your printers plug from the wall and leave it unplugged for 5+ minutes. This allows the printhead to cool and all residual electricity to leave the printer.
  6. Plug the Printer Back.
  7. Do a Nozzle Check or Cleaning Cycle. The B200 error does not tend to occur until your printer actively tries to use the printhead. As such I recommend performing one of these processes in an attempt to confirm the correct cartridge has been replaced.

Steps for 2 Cartridge Printers

  1. Turn the Printer off. When your printer is in this error state it will not let the cartridge cradle within the printer move. However resetting the printer should clear the error message temporarily allowing us to troubleshoot further.
  2. Turn the Printer Back on Again.
  3. Remove the Problem Cartridge. Whilst the Canon Pixma error messages do not tend to specify which cartridge is causing the problem, you should be able to have a rough idea based upon which cartridge was last replaced.
  4. Install a Replacement Cartridge. As the printhead is part of the cartridge, sadly there is no way to stop the B200 error without replacing the cartridge. I would recommend either installing a new cartridge or a previously used cartridge that you know to be functional.
  5. Do a Nozzle Check or Cleaning Cycle. The B200 error does not tend to occur until your printer actively tries to use the printhead. As such I recommend performing one of these processes in an attempt to confirm the correct cartridge has been replaced.
  6. If Necessary Replace the Other Cartridge. If the error persists with the new cartridge, it may be that the other cartridge has developed a fault and is the cause of the B200 support code. If at this point the error remians I can only recommend replacing the other cartridge.

If you have been through the steps relevant for your printer above but the B200 error remains, I would recommend getting in touch with Canon or a printer technician.

I hope this article has been of use. If however you have any other questions or anything to add, please do so in the comments below.

About the author

Matthew Stevenson

I have been involved in the printer industry since I was 18 and have been an employee of Refresh Cartridges since early 2009. I am a dedicated family man, gamer, music fan and friend to all. I write the majority of the content here on Igloo and am responsible for its upkeep.


  1. Mack Horist

    Hey Matthew, I read this blog and you are very nice to give advice regarding clearing Canon Pixma Support Code B200 Error Message. I hope this information helps me to solve my printer error.

  2. Graeme

    Hey Matthew, I got the B200 the first time I fired my MG5220 up after downloading the latest Canon driver update. Seems fishy to me since no problems ever with this unit and it has seen very light use. I followed the steps to clear B200 with no luck, then thoroughly cleaned and dried the print head. I plugged in, powered on and it seemed to be going through it's normal routine. Then the power went completely off and has shown no signs of life since. Any suggestions?

  3. Guest

    Canon Pixma mp600 error code b200 then goes onto error code 5010. Nothing happens no movement of printer nothing at all. Only green and orange lights flashing. Tried everything on the tinternet but still no joy. Wasting my time. Think I will launch it from the fifth floor of the drill tower.
    Any tips…

  4. John

    Yeah, very fishy Graeme, same for me too. Upgraded the firmware in my MG5400 having used for two years with no issues then a week later got the B200 message. Canon just don't like us using after market cartridges….

  5. Flow

    I have the MG-5550 Printer and I have the B200 error, I tried your suggestions, but still the error is there.
    Could it be the waste ink tank? and how could I change it or clean the waste ink tank?
    Would appreciate if you could email me ith your suggestions please.


  6. Mike

    Unfortunately my Pro9500 will not center the print head, so I can't remove the cartridges. I have tried combinations of unplugging, turn off/on etc., with no luck. Do you have any additional clues?

    Many thanks

    1. David Hicks

      I have a different printer, Pixma MG6350, that had a different Error Code, 250, right after I replaced two ink cartridges; and I had a similar problem with a print head that would not center. I had a hunch that the print head would center if I open the access door on the front of the printer while it was still processing, before the Error Code could come up.

      I shut down the printer, unplugged it, left it 15 minutes+, plugged it back in, switched it on and opened the front access door. The cradle moved back and forth and down and up, then came to rest in the middle.

      Because I wanted to try the fix reported for Error Code 200, I lifted out the print cartridges. I was trying to remove the print head to check it when I noticed a 3mm X 5mm square of very thin transparent plastic by where one of the cartridge ports slots in. I removed the plastic, replaced the cartridges and printed a page successfully.

      Your problem may be different than I had; but the issue of centering the print head, at least, might be resolved this way. It seems counterintuitive to pre-empt the error code coming up, but it worked!

  7. Julie

    I had the same problem and all my inks ( nearly new ) where showing red. I followed the simple instructions on the follow blog and it's now working correctly ( for now, I guess): http://www.tomshardware.co.uk/faq/id-1963504/work

    1. Simon

      The above workaround also worked for me eventually. It took a few attempts and only seemed to work once I "hard" powered off printer (unplugged the mains cord). I printed a .docx from word and then ran maintenance by cleaning and checking nozzle alignment. Also ran an auto print head alignment, all of these processes worked.
      Model number MG6450.
      Time will tell if this has been a long term fix or just a workaround

  8. Trevor

    Hi Matthew, Have done everything as instructed for unclogging printer heads in my pixma MG5550. I have all good lights on ink tanks, but still have B200 message so cannot do anything with the printer, ie maintenance checks, etc.
    Any advice would be greatly appreciated.

  9. abdul

    HEY Matthew i have a ip7240 which give me b200 how do i clear thus one

  10. Samantha


    I have a canon pixma mg5550 printer and it’s displaying a support code error b200.

    It says ‘an error has occurred. The printer needs repair. Follow the steps below.

    1.Turn the device off and unplug the power cord from the power supply

    2.See the manual and contact the service center.

    I have tried everything people have written on the internet and watched videos ect but still nothing has been fixed as the error is still showing? Is there anything you can help me with?

  11. Joanne

    Where is the printhead release on Canon PIXMA MX720 – getting error B200 and trying the clean the printhead

  12. Jennifer

    I’ve got a odd situation with my b200 error code. I have a Pixma MG 5420 and a Pixma MG 5520. (I had upgraded but, kept my older model as a backup). While using my mg5520 one day I got the b200 error code. Being that I was in a hurry and needed something printed right then. I quickly powered down the MG 5520 and connected my MG 5420(both printers were still installed on my PC because I had only gotten the MG 5520 just a few days prior) as soon as turned on the mg5420 I received the b200 error . It was in perfect running order when I had disconnected it and replaced it with the newer model. So why does both printers now have the same error?

  13. rose


    thank you Matthew had error b200 and i managed to remove the print head, reinstalled it and cleaned the head via the app, now I can print. fingers crossed my printer is now ok.

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