When your Canon Pixma printer is having trouble recognising one or more of the cartridges installed it will present you with the Check Ink 1401, 1687 or 1485 error message. The official Canon explanations for these codes are “The FINE cartridge is not installed” for 1401, “The FINE cartridge is not installed properly” for 1687 and “Appropriate ink cartridge is not installed” for the 1485 message. Although several of these messages refer to Canon FINE cartridges this does not mean that you have an new genuine Canon cartridge installed and can still use your printer with the correct refilled or remanufactured ink cartridge. More information on Canon FINE cartridges can be found here.
Is there any way to fix the 1401, 1687 and 1485 support codes?
Depending upon the message you are receiving the cause will vary. “The FINE cartridge is not installed” or “The FINE cartridge is not installed properly” indicate something is breaking communication between one or more of the installed cartridges and your printer, and “Appropriate ink cartridge is not installed” indicates a cartridge installed in the incorrect position within your printer. To resolve any of these Canon error messages please follow the steps below until the message disappears.
- Ensure both a black and colour cartridge are installed. Open up your printer and remove both cartridges to ensure the one of each cartridge is installed. Your printer requires that both a black and colour cartridge is installed in order to print, even if you only wish to print in black/colour. You can find our more about why this is necessary here.
- Check the cartridges have the correct codes. Although many Canon cartridges are similar in appearance your printer requires specific cartridges to be installed in order to recognise them and print with them. The cartridge should be carrying codes machine or at least similar to PG-540, PG-540XL, PG-545 or PG-545XL for the black and CL-541, CL-541XL, CL-546 or CL-546XL for the colour cartridge. Which codes are correct for your specific printer will depend upon the model of your printer. If you have any doubts either check your printers paperwork or give your model number a quick Google.
- Make sure the contacts are clean. The only thing your printer uses to communicate with your cartridge is an unassuming set of metallic contacts you can find on a strip to the front of the cartridge. If these contacts have become dirty or otherwise damaged from use then your printer will be unable to recognise and use the cartridge. I recommend wiping down the cartridge firmly with a piece of kitchen tissue or any other non-fibrous tissue to remove any dirt, oxidisation or otherwise invisible natural oils that may be obscuring the contacts. If you notice anything particularly stubborn that may be causing problems, you may wish to clean then again using an alcohol based cleaning solution.
- Replace the defective ink cartridge. If your printer still cannot recognise the cartridge then sadly it is defective and will need to be replaced. If you have another cartridge to hand that you know to have worked previously it may be worth installing this one again. Otherwise I would advise installing a unused replacement cartridge (preferably a Canon original).
- Clean the contacts inside the printer. If the error remains it may be that the cause of the problem is the contacts within your printer are dirty or damaged much the cartridge contacts we mentioned earlier. If you take the problem cartridge out of your printer and shine a light inside, you should see a series of contacts in roughly the same formation as those we have examined on the cartridge. These contacts can be cleaned in the same way that you cleaned the cartridge contacts, but be careful not to leave scraps of tissue on the contacts as they are sometimes pointed. With this done just reinstall the cartridge to see if the error disappears.
I hope this has helped, if however your Canon Pixma printer is still presenting you with the Check Ink 1401, 1687 or 1485 error message then it may be that the you have a more serious problem with your printer electronically. Sadly the troubleshooting above is not a guaranteed fix and in some cases intervention by Canon or a printer technician may be needed. If however your printer is still under warranty you should be able to get it fixed free of charge.
What printers does this relate to?
The advise above can be used to clear the 1401, 1687 and 1485 errors with the Canon Pixma MG2150, Pixma MG2250, Pixma MG3150, Pixma MG3155, Pixma MG3250, Pixma MG3550, Pixma MG4150, Pixma MG4250, Pixma MX375, Pixma MX395, Pixma MX435, Pixma MX455, Pixma MX515 and Pixma MX525. These printers take the relatively new Canon PG-540, Cl-541, PG-540XL and CL-541XL ink cartridges.
I hope this has resolved the issue you were experiencing. If however you have any further questions please let us know in the comments.