Further to our previous updates with regards to firmware updates on HP printers, unfortunately we have had new reports from customers to suggest that another firmware update has been triggered in various ranges of HP printers which take the following cartridges:
934/935, 950/951 and 970/971
As of the time of writing (September 20th 2016) these updates are resulting in third party cartridges either being outright rejected through messages such as “cartridge problem”, “one or more cartridges are missing or damaged” or “older generation cartridge”. From our own experience of these printers we have also found that printers, in some instances, are cycling through each cartridge rejecting them one at a time (so a Cyan will show as faulty, then accepted once reinstalled, at which point a Magenta will show as faulty and so on).
We have also had reports that despite the turning off of HP automatic updates, printers are still being affected by this latest firmware update, which have somehow been rolled out despite the steps to prevent this. If you have a HP printer which takes any of the above cartridges and you’ve been able to continue using these cartridges, please do let us know, as this information will be extremely important in painting an overall picture. If you’ve also turned off automatic updates and had your cartridges rejected or indeed have not been affected by this, please do let us know also.
Please be assured that despite these issues, older HP printers are not affected by these updates, only the cartridges mentioned above.
We will do our very best to keep this information as up to date as possible and will post further updates once more information is available. At this time, as these ranges of cartridges are being rejected despite the turning off of automatic updates, we have removed them from sale. If you have any issues with your cartridges, please do get in touch with us, either by submitting a ticket here – https://refreshcartridges.co.uk/igloo/support/ or contacting us by phone on 01803 449339.
As always, if customers would like some impartial advice on the best printers for accepting third party cartridges, please do feel free to get in touch.