For the past 18+ months we have been selling compatible HP 364 cartridges that require you to transfer the chips from HP original cartridges to a small plastic chip extender as detailed here. The feedback from these cartridges has been fantastic and the success rate very high. However we have recently been made aware of a change in the chip design of HP 364 cartridges that hinders the use of the chip extenders.
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How can I identify the new chips?
These new chips can easily be identified as they are roughly half the height of the chips that previously came on the cartridges.
How does this affect me?
The main difference is the raised black blob has been relocated to the underside of the chip and sits recessed into the cartridge. This makes the chips much more difficult to remove without damaging them and the majority of the time crucial bits of the cartridge will chip off while sliding a blade under the chip. Unfortunately even if you are able to remove the chip without damage, the black blob prevents it from sitting flat on the extender.
Can anything be done?
Sadly there are no known fixes at present, but we will of course keep you up to date should we come up with any alternate products that can be used with the new chip design. Currently with the exception of the HP Deskjet 3070, PhotoSmart 5510, 6510 and 7850 you can still use remanufactured cartridges with chips in these printers, but please take a moment to double check compatibility for your printer here.
If you have any experience with this issue or would like to share your thoughts, please get in touch via any of our social media platforms.
