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Canon MP550 Ink Absorber Reset Guide (6C10 Error Code)

Canon MP550 Ink Absorber Reset Guide (6C10 Error Code)

Today I am going to show you how to reset the waste ink absorber and clear the 6C10 error message on the Canon MP550 inkjet printer.

What is this message?

Canon inkjet printers contain an internal counter that keeps note of how many pages have been printed and how many cleans etc. have been performed. These counters are used to estimate how full of waste ink a large sponge in the base of the printer is. Once your printer believes this tank/absorber is full your printer will stop printing and give an error message.

Thankfully Canon printers have a tenancy to over estimate how full the tank is, so you can usually get some more use by simply resetting the counter.

Video Guide

Step by Step Guide

To reset the ink absorber counter follow the steps below:

  1. Make sure the printer is off.
  2. Press and hold RESUME button (triangle in the circle).
  3. Then press and hold the POWER button. Green LED will then light.
  4. With the POWER button still held down, release the RESUME Button.
  5. Press RESUME twice and then release BOTH buttons.
  6. Press RESUME four times then immediately press the POWER button
  7. This will then reset the waste ink absorbers counter.
  8. Turn your printer OFF and then On again.

With this done your printer should return to the normal menu and you can continue printing.


Please note: Resetting this counter does not empty the ink tank and if the absorber is not cleaned or replaced it will eventually overflow.

Instructions for cleaning and replacing the waste ink absorber can be found online. If  however you do not wish to through this process you could always simply protect the surface the printer sits on and and keep an eye on the quality of your print outs.

If you have any questions queries or want to share your experiences with this issue please let us know in the comments below.

About the author

I have been involved in the printer industry since I was 18 and have been an employee of Refresh Cartridges since early 2009. I am a dedicated family man, gamer, music fan and friend to all. I write the majority of the content here on Igloo and am responsible for its upkeep.

Refresh Cartridges


  1. Paul Nicholls

    Hi, I tried this on a Canon MP620, got into service mode but doing the press 4 times bit didn't seem to work. I still had the error after restarting. Any suggestions would be appreciated.
    Cheers, Paul.

  2. Irsah Imihar

    Hai.. Thanks for this useful tips. Sometimes some simple procedures on your Canon printer just does the trick. Thanks again!

  3. ron ashton

    I have a canon mp550, that I have not used for somtime, on trying print I now get an error message B200. Any idears.
    Thank you Ron Ashton

    1. ron ashton

      I don't what what means but it sounds o/k

  4. Tony

    Hello Matthew.
    I have the Canon MP550 printer. It has not yet ceased printing but displays;

    "ERROR The ink absorber is almost full. Press OK to continue printing. Contact the service center."

    After step 4, clicking the resume button twice and releasing both buttons, the display says "Service Mode, idle. On clicking the resume button 4 times followed by the power button, the display clears, lights flash and the printer shuts down to off (without the final step of turning off the printer and on again).

    Do I need to wait until the final error message appears, shutting down the printer, before resetting? Or is there another solution? Does it make any difference having the computer connected during the process?


  5. Dave Stott

    Hi Matthew
    I have a Canon MP550 showing error code B200 which i can't fix.
    I removed the ink head and cleaned it just with water, flushing all the ink out.
    I've attempted to remove the ink absorber to clean but couldn't get it out. I tried dabbing tissue all over it to soak up some of the waste ink.
    I also carried out the procedure for 'ink absorber reset'.
    None of this has fixed the error code

    Any suggestions very much welcome

  6. Tim Shakeshaft

    I have a canon pixma 560, the problem is I had a b200 error so to save trying to clean the print head I installed a new one every think set up ok but when I print off anything I just get blank pages no print or images.
    Any ideas please?


  7. karl

    Hi, do you have a video on how to uncover the canon pixma mx897? and does the reset of the ink absorber procedure is still the same?

  8. Graham

    Hi I have just bought a canon mp490 second hand in one,every thing works but it is coming up ink absorber almost full.
    can anyone tell how to reset the counter.
    I have seen how to reset on other models but not on the mp490.
    Some have said you can remove and clean it but it means taking to hole printer apart.
    Any help would be appreciated.

  9. Pentti

    Hi I do have Canon MG8150 rinter and have this 6C10 error, I've tried all those reset guides but I doesn't help my problem. Have you any suggestions?

  10. Harry Wong

    Hi, Thank you for your excellent instructions and it works on Canon MP568 printer.
    Thanks again!

  11. Paul Levier

    Good Afternoon Matthew,

    Our Cannon MP550 Printer display the C610 Error Message. We went through the process to eradicate message but alas it is still there. We have cleared and cleaned the Ink Tank of all surplus ink I would prefer not to take it to the Cannon agents, simply, because the cost of repair will be greater than the purchase price. I would welcome any help or questions. Just to make matters worse, there is assistance online for the MP550 that would enable us to repair or have a better understanding of the problem.

    Sadly, it has been a great little printer.

  12. Luella Bandstra

    I need to clean the ink absorber pad on my Canon Pixma MP560. Where is it located?

  13. rock

    hello im dutch
    so i have an canon mp540 and tried this but nothing doing
    i still have the error b200 and the lamps are still burning green/orange fast
    also my wheel is very slow

  14. Luiz Guimaraes

    Matthew Stevenson

    Congratulations. You are a great teacher. I want to thank you for the orientation on resetting the Canon printer cushion. Mine is model MP520 and I made the step by step of its class and I was able to reset the cushion and returned to the normal one. It has another problem: presenting error U052 with the message “Incorrect printhead type. Install the correct printhead”. I think I’m going to have to replace the print head, or is there any way to fix this? Waiting for answers. Thank you so much

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