If you are receiving this message please take the following steps:
- This should only appear if the printer believes the cartridge in question has printed sufficient pages at an average coverage. You remove the cartridge and hold if level and shake it gently from side to side this should level out the toner. This can stretch the life of the toner for another 50-100 pages. A new cartridge will be required soon so be sure to buy one ASAP.
- If it is a cartridge has been installed very recently it may be that there is a genuine problem with the chip. In which case please contact your supplier for support and replacement if necessary.
- If however this is an on-going problem there may be a problem with power supply or associated parts. In which case please contact HP technical support if the machine is in warranty or a technician if the warranty has expired.
NoticeThis article has been written as a general guide to the error code and as such not all of the information here will be applicable to every machine in the range. Wherever possible specific advice for certain models will be given.