As a regular user of Epson ink-jet printers I find that occasionally a cartridge will be rejected by the printer for no reason. This may be a new cartridge or one that had been happily accepted for many weeks previously, I have had it with our own compatibles and even Epson originals. 90% I have been able to resolve this problem using one simple trick I would like to share with you today.
It is important of me to state that presently there are no Epson printers on the market that will not accept compatible cartridges and anyone who tells you otherwise has presumably been miss-informed themselves previously. Granted there are some printers that will give warnings when they are installed and some that are simply so new that compatible versions have not been developed for yet. However if you are reading this article and are currently clutching cartridges that have been sold to you as compatible with your machine do not give up hope.
Firstly read the message given to you by your printer and then read it again just to be sure that the message is not just asking for your permission to use the installed cartridge. Such a message will normally have a “Continue” prompt towards the bottom of the message. I know its obvious thing for me to ask you to check but you would be amazed how often something like this is overlooked.
If however your message is clearly stating the cartridge is not recognised or is not compatible please follow the steps below:
- Remove the cartridge/cartridges from your machine correctly with the printer on.If you are required to follow prompts on screen to change a cartridge make sure you do follow them, otherwise you should be able to simply lift the lid or press a specific button to get your carriage to slide across. Never, I repeat NEVER pull the carriage across to change a cartridge as your printer will not realise anything has changed. All you will do is cause damage to your printer and potentially your poor fingers as well.
- Turn your printer off and wait for a minute or so. Doing this will give your printer chance to clear the error it had and power down correctly. It may also be worth ensuring your printer is communicating this to your computer and that the error on screen has cleared.
- Turn your printer back on and wait for it to settle down and warn of a missing cartridge. Nobody likes to be woken up and instantly have half a dozen things shouted at them and your printer is the same. Taking an extra 30 seconds now may save you the time/ hassle of returning your cartridge or purchasing a new one.
- Re-install the cartridge/cartridges individually. Please make sure that you follow any instructions given to you or follow the procedures described in the manual. If multiple cartridges have been rejected I would recommend installing them individually and ensuring the cartridge is being recognised by the printer before repeating the process for the next cartridge. If any cartridges are rejected remove them from the printer immediately and either replace with another from your stock or move onto the next colour.
There are a variety of different causes of Epson inkjet cartridges not being recognised, ranging from damaged chips to the chip not being correctly aligned with the corresponding contacts inside the printer. However by following the above steps you are effectively forcing the cartridge to check thoroughly for a new cartridge and I fine this is much more reliable that rushing through the procedure like you may have done previously.
I hope this advice has helped, if however the problem continues then unfortunately it would appear you have a damaged, faulty or incompatible cartridge. In which case please simply get in contact with whoever the unit was purchased from to obtain a replacement.