Troubleshooter
Problem with a OKI Toner Cartridge or Drum Unit
My Toner Cartridge is producing a poor quality print
As the majority of OKI Laser Printers have a separate drum unit which transfers the toner from the cartridge on to the paper it is important to establish that the poor print isn't being caused by the old drum unit rather than the new toner cartridge.
If the print that you were receiving from your old cartridge was perfect right up until the point where the printer requested a new toner then after replacing it the pages produced instantly looked poor, it is incredibly likely the toner cartridge is at fault. If your machine is a colour printer then it may be worth printing out a test page to ensure that it is definitely the cartridge that you have just replaced is definitely the one causing the problem. Such a sheet can be located by clicking here - Simply printing out this page should easily confirm which colour is causing the issue.
If the pages that were produced with the old toner cartridge and drum were poor and then continued to remain poor after the toner was replaced then chances are that your drum unit needs replacing. Before buying a new drum unit please click back and follow the instructions for 'My Drum Unit is producing poor quality prints' to further diagnose.
If after reading the above it has been established that the toner cartridge is the cause of the poor quality prints then there is relatively little that can be done in order to troubleshoot however we would first suggest doing the following:
- Remove the cartridge from the printer and gently rock from side to side; often toner can 'clump' in to one end of the cartridge and performing this process can distribute it evenly throughout the toner cartridge.
- Print a dozen pages or so with the cartridge to ensure that the toner rollers have been suitably covered and that the photoconductor of the drum has been given a chance to establish a static charge.
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