Troubleshooter

For the majority of printers this error is most commonly encountered when using remanufactured cartridges. 

This is due to the technology that is utilised in order to establish how much ink is left remaining in the cartridge.  Because the printer doesn't have any way of physically looking inside the cartridge in order to check the ink levels many cartridges work on a basis of recording the amount of ink that has been dispensed in order to work out whether they are full or empty. 

A remanufactured cartridge is an original cartridge that has been recycled.  For functionality and legal reasons one of the components that needs to be reused without interference is the chip that records the level of ink that the cartridge has used.  As a result when you install a remanufactured cartridge the printer will often look at the amount of ink that has been used in the entire lifetime of the cartridge and will then use this information to report back an incorrect ink reading.

This shouldn't affect the actual page yield of the cartridge that you have received and in many instances a remanufactured cartridge will actually include more ink and last longer than an original despite the warnings.  You may however be required to indicate to the printer that you realise the ink level is inaccurate and want to continue printing regardless. 

If you are experiencing this error with either an original or compatible cartridge from new then it may be that your printer requires you to indicate that you have installed a new cartridge in to your machine.  As this troubleshooting step is designed for a miscellaneous cartridge it is not possible to indicate the exact process here so please contact us for more support.