Troubleshooter

Occasionally improper contact is made between the printer cartridge and the actual printer. This can be caused by anything from protective packaging not having been removed to oxidisation on the cartridges contacts.

In this instance please take the following steps:
-Remove the cartridhge from the printer
-Turn the printer off from the machine itself
-Run a dry cloth across the gold contacts (if present) on the front or bottom of the cartridge
-Turn the printer back on
-Re-install the cartridge again

Please note that this error is different to 'low ink' or 'empty cartridge' which are often normal errors when using remanufactured cartridges and which can be easily overcome.  If the error you are receiving is one of low ink or an empty warning please click the back button and select the option 'Printer warns of first ink from very first use'.

Please also note that for legal reasons a very small number of compatible cartridges require you to transfer the chip from the old cartridge to the new cartridge.  This would have been clearly documented on the website at the point of purchase and the item will be listed on your invoice as being 'Without Chip'.  If you have one of these cartridges and haven't yet transferred the chip then this is likely to be the cause of the problem.  If in doubt please revisit our website at www.refreshcartridges.co.uk and locate your printer model number to see whether transferring the chips is something that you have to do and obtain the relevant instructions.  This step won’t apply for most users.

 

If the error you are receiving is definitely that the cartridge isn't recognised and the above hasn't helped then unfortunately it is likely to be faulty so please send the cartridge back to the address below with a brief covering note so that we can locate your details and send a replacement:

Refresh Returns, Unit 3, Longpark, Torquay, TQ2 7AL

Please contact us before returning any products for refund or replacement so we can provide a prepaid return label.  If you are in urgent need of a replacement, please feel free to purchase a replacement off our website and we will immediately reimburse you when the faulty unit is returned.

  If you are in urgent need of a replacement, please feel free to purchase a replacement off our website and we will immediately reimburse you when the faulty unit is returned.