Troubleshooter

In the case of a Kodak Cartridge this problem could be potentially caused by three issues; either the chip on the front of the cartridge is faulty, the chip needs altering or the chip on the cartridge hasn't made correct contact with the printer.

In order to troubleshoot this issue, please take the following steps:

-Remove the cartridge from the printer
-Turn the printer off from the machine itself
-Turn the printer back on
-Re-install the cartridge again slowly

The process of turning off the printer and then turning it back on again in between taking the cartridge out and reinserting it is important as it resets any error state that the printer may be in.  Please repeat this procedure several times if the cartridge still isn't accepted.

If the cartridge still isn't accepted then it's worth noting that some Kodak compatible cartridges do require the user to score an area of the chip so that it can be recognised by a small percentage of Kodak machines that have been updated to outright reject compatible cartridges.  This step won't affect most users but please check the packaging for a small slip of instruction paper and if present please pay attention to any specific instructions that are provided.

If the machine still refuses to accept the cartridge then the problem is almost certainly down to a faulty chip.  Although they are individually tested, these chips are incredibly sensitive to external factors such as static electricity which are naturally occuring.  If the cartridge hasn't been accepted then please send it back to the address below with a brief covering note so that we can locate your details and send a replacement:

Refresh Returns, Unit 3, Longpark, Torquay, TQ2 7AL

Please contact us before returning any products for refund or replacement so we can provide a prepaid return label.  If you are in urgent need of a replacement, please feel free to purchase a replacement off our website and we will immediately reimburse you when the faulty unit is returned.

  If you are in urgent need of a replacement, please feel free to purchase a replacement off our website and we will immediately reimburse you when the faulty unit is returned.