Troubleshooter

There are two distinct types of Kodak Cartridges that we stock; Original and Compatible.  In order to answer this question it is important to determine which unit is being used.

 

Original Cartridges:
These are the cartridges produced by Kodak themselves.  On the assumption that the cartridge has been removed from any protective packaging (if applicable) and is of the same capacity as the cartridge which has just been removed from the machine then it should be the same size and shape as you are accustomed to.  If there is any discrepancy please check the product code to ensure you have received the correct unit.

Compatible Cartridges
These cartridges are usually simple ink tanks which can be made legally from scratch.  For legal reasons the manufacturer will normally change the mouldings of the cartridge or even the colour plastic it is produced with. This is to avoid violating the original manufacturers’ patents and should not affect the end user at all.

Please do check that the part number of the cartridge is similar to that of the one you removed from your machine and if this is the case then the slight physical differences shouldn’t cause a problem when installing the cartridge into your printer.

 

 

If the cartridge has a completely different code or is radically different then it is possible we have supplied the incorrect item so please contact us to arrange a replacement.