Troubleshooter

If the printout that you are receiving is of poor quality (for example washed out colours) then please run your printer head cleaning cycle from your printer software first of all as this is likely to solve any problems that you may be having.  Performing a nozzle check should allow you to see which colour in particular is causing the problem.

As your printhead is part of the printer itself it is unlikely a problem of this nature will be down to the cartridge so if the initial clean does not help we would recommend doing a couple more cleans at least 30 minutes apart.

If it still doesn’t print correctly and the printer hasn’t been left unused for a long period of time then it is likely that the cartridge is faulty. Please feel free to send the cartridge back to the address below with a brief covering note so that we can locate your details and send a replacement:

Refresh Returns, Unit 3, Longpark, Torquay, TQ2 7AL

Please contact us before returning any products for refund or replacement so we can provide a prepaid return label.  If you are in urgent need of a replacement, please feel free to purchase a replacement off our website and we will immediately reimburse you when the faulty unit is returned.

  If you are in urgent need of a replacement, please feel free to purchase a replacement off our website and we will immediately reimburse you when the faulty unit is returned.