Troubleshooter

There are three distinct types of Epson Cartridges that we stock; Original, Compatible and Remanufactured.  In order to answer this question it is important to determine which unit is being used.

 

Original Cartridges:
These are the cartridges produced by Epson themselves.  On the assumption that the cartridge has been removed from any protective packaging (if applicable) and is of the same capacity as the cartridge which has just been removed from the machine then it should be the same size and shape as you are accustomed to.  If there is any discrepancy please check the product code to ensure you have received the correct unit.

 

Remanufactured Cartridges:
These are recycled alternatives to the Epson original cartridges and are the most common type of Epson third party cartridge we stock.  As they are recycled units they should by their very nature be the same size and shape as the Epson originals on the assumption that the cartridge has been removed from any protective packaging (if applicable) and is of the same capacity as the cartridge which has just been removed from the machine. 

The manufacturers have to remove any references to Epson from these cartridges so they may look slightly different but if there are any other discrepancies please check the product code to ensure you have received the correct unit.

Compatible Cartridges
These cartridges are usually simple ink tanks which have fallen out of patent and so can be made legally from scratch; very few of the cartridges that we stock are of this type - The majority are ususally either original or remanufactured.  For legal reasons the manufacturer will normally change the mouldings of the cartridge or even the colour plastic it is produced with. This is to avoid violating the original manufacturers’ patents and should not affect the end user at all.

Please do check that the part number of the cartridge is similar to that of the one you removed from your machine and if this is the case then the slight physical differences shouldn’t cause a problem when installing the cartridge into your printer.

 

 

If the cartridge has a completely different code or is radically different then it is possible we have supplied the incorrect item so please contact us to arrange a replacement.