Troubleshooter

There are two types of Dell Cartridges that we stock; Original and Remanufactured.  In order to answer this question it is important to determine which unit is being used.

 

Original Cartridges:
These are the cartridges produced by Dell themselves.  On the assumption that the cartridge has been removed from any protective packaging (if applicable) and is of the same capacity as the cartridge which has just been removed from the machine then it should be the same size and shape as you are accustomed to.  If there is any discrepancy please check the product code to ensure you have received the correct unit.

 

Remanufactured Cartridges:
These are recycled alternatives to the Dell original cartridges.  As the patented printer head is inside the cartridge itself a legal alternative cannot be created hence the old units are reused.  As they are recycled units they should by their very nature be the same size and shape as the Dell originals on the assumption that the cartridge has been removed from any protective packaging (if applicable) and is of the same capacity as the cartridge which has just been removed from the machine. 

Sometimes the manufacturers do need to change the lid of the cartridge and as such this may look slightly different but if there are any other discrepancies please check the product code to ensure you have received the correct unit.

 

If the cartridge has a completely different code or is radically different then it is possible we have supplied the incorrect item so please contact us to arrange a replacement.