Troubleshooter

In the case of an Brother inkjet cartridge, this problem could be potentially caused by two issues; either the chip on the front of the cartridge is faulty or the chip on the cartridge hasn't made correct contact with the printer.

In order to troubleshoot this issue, please take the following steps:

-Remove the cartridge from the printer
-Turn the printer off from the machine itself
-Turn the printer back on
-Re-install the cartridge again slowly

Please repeat this process several times if the cartridge still isn't accepted.

If the machine still refuses to accept the cartridge then the problem could be down to a manufacturing defect; in this instance please send the cartridge back to the address below with a brief covering note so that we can locate your details and send a replacement:

Refresh Returns, Unit 3, Longpark, Torquay, TQ2 7AL

Please contact us before returning any products for refund or replacement so we can provide a prepaid return label.  If you are in urgent need of a replacement, please feel free to purchase a replacement off our website and we will immediately reimburse you when the faulty unit is returned.

If the machine refuses to accept the replacement then please contact us before returning a second unit so we can troubleshoot the printer itself.