Troubleshooter

There are two distinct types of Brother Cartridges that we stock; Original and Compatible.  In order to answer this question it is important to determine which unit is being used.

Original Cartridges:
These are the cartridges produced by Brother themselves.  On the assumption that the cartridge has been removed from any protective packaging (if applicable) and is of the same capacity as the cartridge which has just been removed from the printer then it should be the same size and shape that you are accustomed to.  If there is any discrepancy please check the product code to ensure you have received the correct unit.

 

Compatible Cartridges
When producing compatible cartridges the third party manufacturer will normally change the mouldings of the cartridge or even the colour of the plastic it is produced with for legal reasons. This is to avoid violating the original manufacturers’ patents and should not affect the performance of the cartridge at all.

Specifically the base of the compatible Brother cartridges may vary largely to that of the spring loaded Brother original cartridges.  While this may give the impression that the cartridge won't fit, as long as it is being installed in the correct orientation it should fit without any problems.

Please do check that the part number of the cartridge is similar to that of the one you removed from your machine and if this is the case then the slight physical differences shouldn't cause a problem when installing the cartridge into your printer.

 

If the cartridge has a completely different code or is radically different then it is possible we have supplied the incorrect item so please contact us to arrange a replacement.