Knowledgebase
Delivery Information
How long does delivery take?
Our standard delivery will be sent primarily by First Class Royal Mail. Royal Mail currently aim to deliver 92% of items posted via this service by the next working day however in line with Royal Mail guidelines we do ask customers to wait a potential maximum of seven days before it can be considered `lost`. Particularly heavy (1.25kg+) or expensive items will be sent by a next day courier service. This service aims to guarantee delivery by 5:30pm the next day, Monday to Friday.
We endeavour to get all orders placed before 5:30pm sent out on a same day basis with few exceptions.
Customers also have the choice of choosing a guaranteed next day delivery service if the order is placed before 16:00 Monday to Friday. Items sent in this fashion will be sent by courier who deliver up to 17:30 the next day - In some instances we might send guaranteed next day items by Royal Mail Special Delivery. Please note that Saturday and Sunday are not classified as working days so items sent guaranteed next working day on Friday will be unlikely to be received before the Monday. Please note that although every effort will be made to ensure that items sent by this service will be delivered next working day, unforeseen circumstances may prevent this from happening in which case your delivery cost will be refunded.
We close for seasonal holidays, and these closure dates are published on the website at the appropriate time of year.
We endeavour to get all orders placed before 5:30pm sent out on a same day basis with few exceptions.
Customers also have the choice of choosing a guaranteed next day delivery service if the order is placed before 16:00 Monday to Friday. Items sent in this fashion will be sent by courier who deliver up to 17:30 the next day - In some instances we might send guaranteed next day items by Royal Mail Special Delivery. Please note that Saturday and Sunday are not classified as working days so items sent guaranteed next working day on Friday will be unlikely to be received before the Monday. Please note that although every effort will be made to ensure that items sent by this service will be delivered next working day, unforeseen circumstances may prevent this from happening in which case your delivery cost will be refunded.
We close for seasonal holidays, and these closure dates are published on the website at the appropriate time of year.
