More than anything we want you to be happy with the products that you've purchased from us and as such we offer a one year no quibble satisfaction guarantee. If for whatever reason you are not completely satisfied please feel free to contact us and providing we can't solve your problem then and there you will be welcome to send the goods back to our freepost address for a refund or replacement.
Please note that on larger orders such as toners we may deem that it's best for a courier to pick them up at a time that suits you.
Please note that we cannot exchange or refund cartridges once they are empty.
Our Pricematch Promise
We try to be as competitive as we possibly can be but realise that from time to time you may find a supplier that beats us on price.
For this reason we offer the Cartridge Price Promise which you can take advantage of either before or after your purchase.
Every third party cartridge you buy from Refresh Cartridges includes a 100% "No Quibble" Three Year Guarantee. This guarantee covers all our own branded cartridges listed on our website for a period of three years from the initial purchase date. Please note that OEM cartridges typically have the standard one year manufacturer warranty.
Our products typically have a proven low failure rate which is how we're able to offer this guarantee to all our customers. In the unlikely event that you have an issue with any item we will provide you with full e-mail and/or telephone support.
In the event we're not able to resolve the issue we will offer you the option to have the product refunded or replaced with no cost to yourself. Depending on the weight and value of the product, along with your own personal preference, we may provide a FREEPOST address or arrange for a courier to collect.
Our Buy Back Guarantee
When the time comes to change your printer we're always happy to take any resellable cartridges for your old machine back at the full purchase price towards any future orders with us.
Please simply contact us when the time comes for further information.
Our Fast, FREE Delivery Service
Refresh Cartridges' fast, free delivery benefits from an exceptionally late cut off time of 5:30pm Monday to Friday and we even dispatch until 12:30pm on a Saturday. The majority of orders placed before these times will be sent out the same day from our UK Mainland based warehouse by Royal Mail 24.
All items will be delivered absolutely free of charge within the UK and packages requiring European delivery will incur a small postage fee which will be calculated at checkout.
These are brand new Brother P-Touch PT-9400 cartridges that are produced by a third party rather than Brother themselves. Because they are produced to meet original specifications, the quality of prints produced by your Brother P-Touch PT-9400 should not differ than when using the original Brother cartridges.
Brother P-Touch PT-9400 Original Cartridges [ What's this? ]
OEM (Original Equipment Manufacturer) cartridges are produced by Brother themselves. Refresh Cartridges stock a range of Brother OEM cartridges suitable for your Brother P-Touch PT-9400.OEM (Original Equipment Manufacturer) cartridges are produced by Brother themselves. Refresh Cartridges stock a range of Brother OEM cartridges suitable for your Brother P-Touch PT-9400.