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Independent Customer Reviews 4.9 / 5 based on over 7082 Customer Reviews

Providing Quality Cartridges Since 1999


Knowledgebase: Delivery

How long does delivery take?

Posted by Refresh Cartridges Admin on 13 September 2011 10:44 AM

Our standard delivery will be sent primarily by Royal Mail 24.  Royal Mail currently aim to deliver 96% of items posted via this service within 24hours however in line with Royal Mail guidelines we do ask customers to wait a potential maximum of seven days before it can be considered ‘lost’. Particularly heavy (1.25kg+) or expensive items will be sent by a next day courier service. This service aims to guarantee delivery by 5:30pm the next day, Monday to Friday.

We endeavour to get all orders placed before 18:00 sent out on a same day basis with few exceptions.

Customers also have the choice of choosing a guaranteed next day delivery service if the order is placed before 16:00 Monday to Friday. Items sent in this fashion will be sent by courier who deliver up to 17:30 the next day – In some instances we might send guaranteed next day items by Royal Mail Special Delivery. Please note that Saturday and Sunday are not classified as working days so items sent guaranteed next working day on Friday will be unlikely to be received before the Monday. Please note that although every effort will be made to ensure that items sent by this service will be delivered next working day, unforeseen circumstances may prevent this from happening in which case your delivery cost will be refunded.

We close for UK bank holidays and seasonal holidays. All seasonal holiday closure dates will published on the website at the appropriate time of year.


 
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Copyright © 1999-2018 Refresh eCommerce Ltd, Company Registered in Cardiff Reg 3747805, VAT GB 819 3265 18
Address: Refresh eCommerce Ltd, Unit 3, Longpark, 163 Newton Road, Torquay, Devon, TQ2 7AL
Phone: 01803 449 339   Fax: 01803 500056
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