In the last year, Hewlett Packard has released firmware updates for several printers that take the HP 963 and HP 912 series’ of ink cartridges. Unfortunately, these updates have resulted in many printers no longer being able to recognise formerly accepted compatible and remanufactured ink cartridges.
Thankfully, many of these updates are optional, and printer users can avoid them by simply not accepting them when prompted. If you rely upon the use of compatible or remanufactured ink cartridges and want to avoid such updates, we would recommend turning off HP Printer Firmware Updates on your machine completely.
We will cover two different methods of disabling these updates in this post, the first has been supplied by the manufacturer of some of our cartridges and is applicable to quite a wide range of printers. If however the menus are structured differently on your particular OfficeJet printer, keep scrolling and we detail a method we came across when setting up a new printer in-house.
How do I stop optional firmware updates?
Optional firmware updates for these printers are quite easy to spot and can be ignored by simply clicking ‘No’ on the two steps shown below.
How do I stop these automatic updates?
The following steps have been provided by one of our most trusted manufacturers. If you follow the steps listed, exactly as shown, you will then be protected from updates for the foreseeable future…
Your printer updates should now be disabled, allowing you to continue using your ink cartridges, as long as no firmware updates have already been applied. If you get any additional messages, stating a problem, please see the additional step below.
Bonus Step: Go back one step and click on ‘Restore’ and then ‘Restore Factory Defaults’ on the next screen. You can now go back to ‘Step 1‘ above and turn off the updates as normal.
Will my printer be affected by these updates?
At the time of writing, our manufacturers have confirmed that the following printers have been affected since 21/12/2021.
- HP 963 &963XL Ink Cartridges: OfficeJet Pro 9010,9012, 9013, 9014, 9015, 9016, 9019, 9020, 9022, 9025 and 9025e Wireless All-in-One Printers.
- HP 912 & 912XL Ink Cartridges: OfficeJet 8012, 8015, 8017, 8022, 8022e, 8024 and 8025 All-in-One Printers
- HP 907XL & 903XL Ink Cartridges: HP OfficeJet Pro 6960 and HP OfficeJet Pro 6970.
- HP 957XL & 953XL Ink Cartridges: HP OfficeJet Pro 7720, 7730 and 7740.
What if my printer isn’t listed here?
There are also a few other ways to disable these updates, which method is right for you depends upon the model of your printer. Thankfully, these steps are equally easy to follow.
If you have any of the following printer models…
- HP 907XL & 903XL Ink Cartridges: HP OfficeJet Pro 6950
Then follow the steps listed below:
- Press ‘Setup‘, represented by a cog icon.
- Select ‘Tools‘.
- Select ‘Update the Printer‘.
- Select ‘Printer Update Options‘.
- Select ‘Do Not Check‘.
This method has been confirmed as being applicable to the following printer model numbers…
- HP 957XL & 953XL Ink Cartridges: HP OfficeJet Pro 8210
To disable firmware updated for these model, take the following steps from the printer control panel:
- Press ‘Setup‘, and then press ‘OK’.
- Select ‘Tools‘, and then press ‘OK’.
- Select ‘Update the Printer‘, and then press ‘OK’.
- Select ‘Auto Update‘, and then press ‘OK’.
- Select ‘Do Not Check‘, and then press ‘OK’.
This final method is much less common, but the steps are worth taking if you have the following printers…
- HP 957XL & 953XL Ink Cartridges: HP OfficeJet Pro 8710, 8718, 8720, 8730 and 8740
These steps must be taken from the “Dashboard” of your printer. This can be accessed by swiping down the tab at the top of the touchscreen control panel.
- Touch ‘HP ePrint‘, and then OK.
- Touch ‘Settings‘
- Then touch ‘Update the Printer‘.
- Finally select ‘Do Not Check‘, before pressing ‘OK’ .
Automatic updates will now be disabled, allowing you to use compatible or remanufactured cartridges with your printer.
If you have any other questions or comments, please let us know by email or on Facebook.
