» Express Re-Order  |   Account LoginAbout Us  |  Contact  |  Delivery  |  Blog  |  Helpdesk & Support Suite

Cart Empty
Items
(£)
Delivery
Included
Total
£

Independent Customer Reviews 4.9 / 5 based on over 12977 Customer Reviews

Providing Quality Cartridges Since 1999


«

»

2022-08-12T11:20:49+00:00

Stopping Firmware Updates on Your HP OfficeJet Printer

Stopping Firmware Updates on Your HP OfficeJet Printer

In the last year, Hewlett Packard has released firmware updates for several printers that take the HP 963 and HP 912 series’ of ink cartridges. Unfortunately, these updates have resulted in many printers no longer being able to recognise formerly accepted compatible and remanufactured ink cartridges.

Thankfully, many of these updates are optional, and printer users can avoid them by simply not accepting them when prompted. If you rely upon the use of compatible or remanufactured ink cartridges and want to avoid such updates, we would recommend turning off HP Printer Firmware Updates on your machine completely.

We will cover two different methods of disabling these updates in this post, the first has been supplied by the manufacturer of some of our cartridges and is applicable to quite a wide range of printers. If however the menus are structured differently on your particular OfficeJet printer, keep scrolling and we detail a method we came across when setting up a new printer in-house.

How do I stop optional firmware updates?

Optional firmware updates for these printers are quite easy to spot and can be ignored by simply clicking ‘No’ on the two steps shown below.

How do I stop these automatic updates?

The following steps have been provided by one of our most trusted manufacturers. If you follow the steps listed, exactly as shown, you will then be protected from updates for the foreseeable future…

Step 1: Click ‘Setup’ on the printer, and then ‘Printer Maintenance’ on the next window.
Step 2: Click on ‘Update the Printer’ and then ‘Printer Update Options’ on the next window.
Step 3: Click on ‘Do Not Check’ and then on ‘No’ when asked: “Do you want to turn on Printer Updates?”.

Your printer updates should now be disabled, allowing you to continue using your ink cartridges, as long as no firmware updates have already been applied. If you get any additional messages, stating a problem, please see the additional step below.

Please Note: When trying to turn off the printer updates, your printer may state “The feature has been locked by the person who set up the printer”. If this happens, just click ‘OK’.

Bonus Step: Go back one step and click on ‘Restore’ and then ‘Restore Factory Defaults’ on the next screen. You can now go back to ‘Step 1‘ above and turn off the updates as normal.

Will my printer be affected by these updates?

At the time of writing, our manufacturers have confirmed that the following printers have been affected since 21/12/2021.

  • HP 963 &963XL Ink Cartridges: OfficeJet Pro 9010,9012, 9013, 9014, 9015, 9016, 9019, 9020, 9022, 9025 and 9025e Wireless All-in-One Printers
  • HP 912 & 912XL Ink Cartridges: OfficeJet 8012, 8015, 8017, 8022, 8022e, 8024 and 8025 All-in-One Printers

What if my printer isn’t listed here?

When setting up a HP OfficeJet 8015e in our offices, we noticed the menu was structured differently to the ones shown above. Thankfully, automatic updates can be disabled equally easy on this printer.

If you have a different printer and the above method does not work for you, I would recommend trying to follow the steps below from the ‘Home’ screen of your printer or watch our video here:

  1. Press ‘Setup’, represented by a cog icon.
  2. Select ‘Tools’.
  3. Select ‘Update the Printer’.
  4. Select ‘Printer Update Options’.
  5. Select ‘Do Not Check’.

Automatic updates will now be disabled, allowing you to use compatible or remanufactured cartridges with your printer.

If you have any other questions or comments, please let us know by email or on Facebook.


About the author

I have been involved in the printer industry since I was 18 and have been an employee of Refresh Cartridges since early 2009. I am a dedicated family man, gamer, music fan and friend to all. I write the majority of the content here on Igloo and am responsible for its upkeep.

Refresh Cartridges

 
Return to the top




Copyright © 1999-2022 Refresh eCommerce Ltd, Company Registered in Cardiff Reg 3747805, VAT GB 819 3265 18
Address: Refresh eCommerce Ltd, Unit 3, Longpark, 163 Newton Road, Torquay, Devon, TQ2 7AL
Phone: 01803 449 339   Fax: 01803 500056
Email:
Follow us on

Instagram  Facebook  Youtube  Twitter