» Express Re-Order  |   Account LoginAbout Us  |  Contact  |  Delivery  |  Blog  |  Helpdesk & Support Suite

Cart Empty

Independent Customer Reviews 4.9 / 5 based on over 9319 Customer Reviews

Providing Quality Cartridges Since 1999




Why is my printer offline? How can I make it show as online?

Why is my printer offline? How can I make it show as online?

If your computer thinks your printer is offline them something is preventing the two devices communicating. This can be anything from a small conflict with your software or printer drivers to a physical break in the line of communication between the two. Whatever the case it can generally be resolved with a bit of basic troubleshooting.

So how can I make it show as ‘Online’ again?

Before we get into more detailed troubleshooting, I would like to offer the most cliché piece of technology advice known to man… turn it off, then turn it back on again. Try this with both your printer and your computer seeing if the printer is detected after each reset. It is obvious and if you are reading this article you have quite possibly already tried it. However it is repeated in so many situations because it is quick and easy to do and quite often works!

If the printer is still showing as offline, we have produced several guides for solving this common problem and the advice given will vary depending upon your operating system. Please select the relevant operating system for your PC from the list below:


Windows 7 Guide
You will then be taken to a guide with information tailored to your operating system.Good luck!


If you are looking for a guide for another operating system that is not featured here then please let us know in the comments below.

About the author

I have been involved in the printer industry since I was 18 and have been an employee of Refresh Cartridges since early 2009. I am a dedicated family man, gamer, music fan and friend to all. I write the majority of the content here on Igloo and am responsible for its upkeep.

Refresh Cartridges

Return to the top

Copyright © 1999-2020 Refresh eCommerce Ltd, Company Registered in Cardiff Reg 3747805, VAT GB 819 3265 18
Address: Refresh eCommerce Ltd, Unit 3, Longpark, 163 Newton Road, Torquay, Devon, TQ2 7AL
Phone: 01803 449 339   Fax: 01803 500056
Follow us on

Instagram  Facebook  Youtube  Twitter